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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be exempt from being returned, including personalized or custom-made products. If you are unsure about the eligibility of your item, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that your bank or credit card company may take additional time to process and post the refund to your account.
We do not offer direct exchanges. If you would like to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return request process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we will either provide a replacement or issue a refund. It is important to report any issues within 7 days of receiving your order to ensure a timely resolution.
If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with chicauras.com is satisfactory. Your feedback is valuable to us, and we strive to address any concerns promptly.